Hospitality Supervisor

About the Role:
The Hospitality Supervisor oversees daily reservations operations, ensuring every booking is processed professionally and efficiently. This role assists the Hospitality Manager with front desk duties, helps implement service standards, and makes sure guest requests and concerns are handled accurately.

Key Responsibilities:

• Supervise the reservations team, allocate daily tasks, and review bookings, arrivals, and cancellations
• Resolve guest complaints and questions with a professional, solutions-focused approach
• Provide accurate travel information, pricing, and reservation confirmations to guests and travel partners
• Support front desk coverage and assist the Hospitality Manager with day-to-day operations
• Train, coach, and support reservations and front desk staff on policies and procedures

Requirements:

• EPI Hospitality School Diploma or equivalent
• Guest service trade certification preferred
• Five years of experience as a Front Desk Supervisor
• Strong knowledge of hospitality principles, methods, and practices
• Fluent in English, Dutch, Papiamento, and Spanish
• Computer literate

How to Apply:
Please complete our online application form or download the application form. Submit the completed form along with your resume to the Human Resources Department at Recruitment@AmsterdamManor.aw.