Hospitality Agent
About the Role:
As a Hospitality Agent at Amsterdam Manor Beach Resort, you are the first point of contact and a trusted guide throughout the guest journey. From the moment a reservation is made, you’ll engage with guests to understand their preferences, assist with concierge services, and ensure every interaction reflects our commitment to personalized service. Your professionalism, problem-solving skills, and welcoming presence play a key role in creating memorable stays.
Key Responsibilities:
- Welcome guests warmly and manage smooth check-in and check-out experiences
- Provide concierge services, including activity planning, dining recommendations, and local insights
- Build guest relationships by collecting preferences and anticipating needs
- Manage and enhance guest experiences throughout their stay
- Handle, resolve, and report guest complaints with professionalism and care
- Perform front desk and administrative duties accurately and efficiently
- Act as a role model of the resort by maintaining a polished appearance and strong product knowledge
- Follow and promote the resort’s environmental and sustainability policies
Requirements:
- EPI Hospitality School Diploma, GED, or equivalent qualification
- Fluency in English, Dutch, Papiamento, and Spanish
- Strong understanding of hospitality principles and guest service standards
- Front desk experience (an advantage)
- Customer service experience (a strong asset)
- Excellent communication skills with a friendly, service-oriented mindset
Why Join Us?
As a Hospitality Agent at Amsterdam Manor Beach Resort, you’ll be part of a close-knit team dedicated to delivering authentic, personalized guest experiences in a stunning beachfront setting. Grow your hospitality career with a resort that values service excellence, teamwork, and sustainable practices—while doing work that genuinely makes someone’s vacation better.
How to Apply:
Please complete our online application form or download the application form. Submit the completed form along with your resume to the Human Resources Department at Recruitment@AmsterdamManor.aw.
We look forward to reviewing your application and potentially welcoming you to our hospitality team at Amsterdam Manor Beach Resort.