Temporary Reservation Agent

Key Responsibilities:
• Handle incoming reservation requests via phone, email, and online channels in a timely and professional manner
• Provide accurate information on room types, rates, packages, and availability
• Assist guests in selecting accommodations that best suit their needs and preferences
• Process, modify, and confirm reservations with attention to detail and accuracy
• Maintain up-to-date knowledge of resort offerings, promotions, and policies
• Ensure all reservation details are correctly entered into the system and communicated to relevant departments
• Respond to guest inquiries and special requests efficiently, ensuring a smooth pre-arrival experience
• Handle reservation-related concerns or issues with professionalism and care
• Support revenue optimization by upselling room categories, packages, and add-ons when appropriate
• Follow and promote the resort’s environmental and sustainability policies

Requirements:
•    EPI Hospitality Diploma, G.E.D., or equivalent
•    Experience in customer service or hospitality
•    Fluent in English, Dutch, Papiamento, and Spanish
•    Basic computer skills
•    Good knowledge of hospitality operations and guest service

Why Join Us?
As a Hospitality Agent at Amsterdam Manor Beach Resort, you’ll be part of a close-knit team dedicated to delivering authentic, personalized guest experiences in a stunning beachfront setting.

Grow your hospitality career with a resort that values service excellence, teamwork, and sustainable practices—while doing work that genuinely makes someone’s vacation better.

How to Apply:
Please complete our online application form or download the application form. Submit the completed form along with your resume to the Human Resources Department at Recruitment@AmsterdamManor.aw.
We look forward to reviewing your application and potentially welcoming you to our hospitality team at Amsterdam Manor Beach Resort.