Hospitality Assistant Manager
About the Role:
The Hospitality Assistant Manager supports the Hospitality Manager with daily operations of Guest Services, Front Desk, and Reservations. This role ensures a smooth operation on all shifts, maintains a high standard of guest service, and helps guide the team to deliver a consistent and warm guest experience. The Assistant Manager also oversees staff performance, guest communications, booking accuracy, and supports process improvements to keep the department running efficiently.
Key Responsibilities:
- Assist in managing daily operations of Guest Services, Front Desk, and Reservations.
- Ensure all shifts run smoothly and maintain a high standard of guest service.
- Support staff performance management and training initiatives.
- Monitor and improve guest communications and booking accuracy.
- Collaborate with the Hospitality Manager to enhance processes and overall efficiency.
- Ensure compliance with resort policies, safety, and service standards.
- Maintain a calm and professional presence during busy or challenging situations.
Qualifications:
- Bachelor’s degree in Tourism, Hospitality Management, or a related field.
- Strong understanding of front office, guest services, and reservations operations.
- Experience with OTA extranets, Channel Manager, and Booking Engine systems.
- Fluent in English, Dutch, Papiamento, and Spanish.
- Strong customer service mindset with a calm and confident approach.
- Ability to coach and guide staff effectively.
- Excellent organizational and multitasking skills.
- Good analytical and reporting abilities.
- Knowledge of safety, security, and emergency procedures.
Why Join Us?
As a Hospitality Assistant Manager at Amsterdam Manor Beach Resort, you’ll play a key role in creating a seamless and memorable guest experience. Join a passionate team that values professionalism, teamwork, and the warm, personalized service our resort is known for.
How to Apply:
Please complete our online application form or download the application form.
Submit the completed form along with your resume to the Human Resources Department at Recruitment@AmsterdamManor.aw.
We look forward to reviewing your application and possibly welcoming you to the Amsterdam Manor Beach Resort team.