Restaurant Supervisor

About the Role:
This full-time Food & Beverage position is 40 hours per week, with shifts including evenings, weekends and public holidays. You report to the Restaurant Manager or F&B Manager and work across assigned outlets, including Horizons, Passions on the Beach and MVC Eagle Beach/Tulip.

You’ll stay active on the floor, coordinate your team, and maintain service, cleanliness and operational standards. The role also includes cash handling, inventory checks and accurate shift reporting.

Key Responsibilities:

• Supervise restaurant and bar service during breakfast, lunch, dinner and special events, stepping in to support hosting, table service and beverage preparation when needed.
• Lead pre-shift briefings, coordinate reservations and seating, and ensure service areas and equipment are clean and ready.
• Train and coach employees, assist with scheduling and shift coverage, and report attendance or performance concerns to management.
• Handle guest requests and concerns professionally, escalating serious matters to F&B Management.
• Work with the Kitchen and other departments to maintain food and beverage quality, presentation and service timing.
• Oversee accurate POS use, billing, cash handling and shift closing reports, reporting discrepancies to management and Accounting.
• Monitor beverage stock and product usage, assist with deliveries and inventory records, and help reduce waste.
• Complete opening, closing and shift handover procedures, and follow up on maintenance or equipment issues.
• Support food safety, HACCP, responsible alcohol service, health and safety, and sustainability standards.

Requirements:

• Minimum MBO/EPI diploma in Hospitality, Food & Beverage or a related field, or equivalent practical experience.
• Minimum 2–3 years of relevant restaurant or Food & Beverage operations experience.
• Previous experience as a Restaurant Supervisor, Shift Leader or Senior Waiter is preferred.
• Additional hospitality supervision or leadership training, and experience in a hotel or high-volume restaurant, are advantages.
• Strong guest service and complaint-handling skills, with the ability to lead, coach and organize a restaurant and bar team.
• Good knowledge of Food & Beverage service, menus and daily operations.
• Experience with ALOHA POS and the ability to use YellowDog and other systems.
• Strong communication, organization and problem-solving skills, with a calm, professional approach during busy shifts.
• Communication skills in English, Dutch, Spanish and Papiamento.
• Availability for evening, weekend and public holiday shifts.
• Ability to work in fast-paced indoor and outdoor settings, with extended standing and walking and occasional lifting and carrying of items weighing 30–50 pounds.

How to Apply:
Please complete our online application form or download the application form. Submit the completed form along with your resume to the Human Resources Department at Recruitment@AmsterdamManor.aw.